Design

Hauler Hero

Account & Suspension groups

Our account group system has transformed waste management operations by automating key tasks and improved efficiency for companies of all sizes, earning widespread praise throughout the industry, reducing processing time by ~60%.

Customers struggled with inefficient manual processes and disconnected systems that made bulk operations impossible.

Our account grouping system transformed their workflows by automating key tasks like invoice sending, portal invitations, and billing updates.

Through customizable groups, aging buckets, and suspension tools, companies have more holistic control over their customer accounts, leading to significant operational improvements.

The implementation has reduced processing time by approximately ~60% while providing unprecedented visibility into customer relationships.

User feedback has been overwhelmingly positive, with many customers praising the intuitive design and comprehensive feature set.

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Account Management: Built customer segmentation with bulk invoicing and portal operations
Suspension & Aging: Created automated tracking system with customizable rules
Visibility & Control: Improved oversight with flexible filtering and grouping tools

Results

Performance: Achieved ~60%+ reduction in account management time through automated bulk operations and streamlined workflows across customer segments
Industry Impact: Set new CRM standards with innovative grouping features
Customer Success: Transformed disconnected manual processes into efficient workflows

The account groups functionality has revolutionized customer relationship management, delivering significant time savings through streamlined bulk operations. As one customer simply put it:

"This is amazing. It will definitely make things a whole lot easier."

The new grouping and filtering capabilities have transformed account oversight, particularly for complex relationships. Jessica's enthusiasm captures the game-changing nature of these improvements:

"Now with all of the groups... being able to see everything based on the aging. GAME CHANGER!"

The system has set new industry standards, with Park Gamble emphasizing its competitive edge:

"Coming recently from Routeware... this is a capability that they can only dream of!"

Perhaps most importantly, the functionality proves valuable for operations of all sizes. As Sarah from A&C Waste notes:

"From a small town, it's amazing for us."

This consistent praise across different user segments demonstrates the broad impact and success of these implementations.

Hauler Hero

Real-time Waste Route magagement

The routing system we developed transformed our customers route management operations by replacing manual processes with efficient visual-based workflows. This modernization improved efficiency, customer service, and team coordination exponentially.

Our legacy routing system faced challenges managing thousands of residential and commercial waste collection stops.

We rebuilt it from the ground up with intuitive visual tools, real-time tracking, and efficient bulk management features.

The impact has been significant - dispatchers now spend 75% less time on route planning, with companies like Major Waste reducing their route sequencing from hours to minutes.

This improved efficiency has optimized resource allocation, reduced costs, and enhanced customer service.
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Visual & Real-time Features: Enhanced tracking, bulk-select capabilities, and flexible route modifications
Fleet & Team: Improved visibility and driver-office communication
Customer Service: Enhanced ability to respond to service requests and route changes in real-time

Results

Efficiency gains: ~75% faster route sequencing, planning time reduced from hours to minutes
Streamlined Operations: Better resource allocation, real-time fleet visibility, and high-volume management
Better Communication: Enhanced team coordination and route flexibility

Results

Quantifiable Improvements
1. 75% reduction in route sequencing time
2. Route planning reduced from 4+ hours to minutes
3. Decreased fuel costs through better resource allocation
Operational Enhancements
1. Real-time visibility into fleet operations
2. Streamlined driver-office communication
3. Efficient management of high-volume stops
4. Flexible route modification capabilities

Release highlights

Features

Jun 21,2023 - Route status update
Jun 28, 2023 - Action colors have been updated
Aug 14, 2023 - Unassigned Bulk Move
Oct 27, 2023 - Enhanced route information
Nov 08, 2023 - Route from Customer's profile
Nov 22, 2023 - Update Route / Sequence - Customer profile
Dec 12, 2023 - Improved Map View on Route Manager
Dec 18, 2023 - Route Unassigned stops from Map
Jan 09, 2024 - New Bulk Route Move
Jan 23, 2024 - Driver Path - Updates in Real Time
Feb 22, 2024 - Change Route Sequence (with map)
Feb 23, 2024 - Permanently Change Recurring Day from Route Manager
May 03, 2024 - View Stop Completion Date / Time

Hauler Hero

Invoice & Payment groups

Our Invoice and Payment Groups solution streamlined financial operations in Waste & Recycling, reducing billing cycles from 8 hours to 2-3 hours while improving accuracy and eliminating manual work across systems.

Manual invoice processing across multiple systems was taking customers up to 8 hours per billing cycle. This fragmented approach led to errors, inefficiencies, and overwhelmed billing teams.
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We built a unified platform for invoice and payment management that would streamline billing operations, reduce processing time, consolidate all billing activities with improved visibility, and support multiple payment methods with automated processing.

Another customer highlighted the dramatic efficiency gains:

‍"it was like an eight hour process from start to end... now we were done like 10:30 Monday morning."

This feature set has become essential to daily operations, with users reporting significant time savings and improved accuracy.

System Implementation: Built group management with real-time stats and bulk operations
Process Automation: Streamlined payment processing, search, and analytics
Billing Optimization: Separated email/print billing workflows for efficiency

Results

Time Savings: Cut billing cycles from ~8 hours to ~2-3 hours
Cost Reduction: Decreased/eliminated printed postage costs and reduced manual payment processing
Quality Improvement: Enhanced accuracy, reporting, and customer satisfaction

The transformative impact of these features is best captured through our customers' own words. As Jackie Davis eloquently described, while the initial transition had its challenges, the system has grown to exceed their expectations, particularly in billing efficiency. The separation of email and printed billings has led to significant cost savings in postage, while automated payment processing eliminated the need to manually search multiple websites for online payments.

The dramatic improvement in processing speed was highlighted by another customer who noted their billing cycle was reduced from an exhausting 8-hour process to completion by 10:30 AM. This efficiency gain was achieved while maintaining accuracy and adding new capabilities, such as excluding zero-invoices features that eliminated paper waste. The comprehensive reporting functionality has also proven invaluable, helping customers meet complex reporting requirements for brokers and vendors.

Perhaps most importantly, customers have emphasized how the system has evolved with their needs. From improved work order management to enhanced routing capabilities, the platform has demonstrated its ability to adapt and grow. The automation of customer payments, combined with user-friendly service management features, has created a streamlined experience that continues to deliver value across all aspects of their operations.

Hauler Hero

Pitlane Design system

The Pitlane Design System emphasizes precision and speed through tight feedback loops and optimized process. Our collaborative design-to-deployment pipeline delivers superior user experiences faster.

The Pitlane Design System emphasizes precision, speed, and coordination.

Our UX-centric approach evolves through rapid user feedback cycles, optimizing every component while keeping user needs at the forefront.

Through standardization and optimization from design to deployment, we enable teams to operate at peak efficiency.

Our rapid iteration cycles, powered by continuous feedback and A/B testing, ensure we deliver high-quality solutions that meet user needs quickly.

This approach has dramatically accelerated our product delivery while maintaining exceptional user experiences.
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System Architecture: Built core design system using MUI and Figma, including comprehensive component library with documentation
Workflow & Integration: Established design-to-development processes and led cross-functional implementation
Documentation & Communication: Maintained stakeholder alignment through regular updates & system upgrades
Team Leadership: Led cross-functional teams in adopting and implementing new design system practices

Results

Development & Quality: Reduced component development time by ~60%, UI inconsistencies by ~90%, and increased component reusability ~3x
Team & Process: Improved cross-team collaboration with ~70% faster handoffs, ~40% faster feature delivery, and ~50% shorter iteration cycles
Collaboration: Achieved~ 80% better alignment between teams and higher satisfaction scores through enhanced tools and processes

Wendy W.

Nov 2024

Customer - office ops

“...I’m incredibly THANKFUL for you and this amazing software! I just can’t even express! I love you all so much xoxoxo”

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Sarah

Customer - Ofice Ops

“I am so thankful that your system is just so easy because I just logged in on my brother’s laptop, did what I needed to do, made a few changes and logged out. I wanted to cry and just say thank you that your system is so easy and I didn’t have to worry about it even in a situation like this.”

Hauler Hero | A&C Waste

Ashley

Oct 2nd, 2024

Billing & CSR specialist

"We have overall been very very pleased with the software. It has made my job SO much easier."

Jessica

Sept 26th, 2024

BIlling & CSR specialist

"...Now with all of the groups, the account groups, suspension groups, and then being able to see everything, you know, based on the aging. GAME CHANGER!

Hauler Hero | Grogan Disposal

Justin C.

Jan 2024

Dispatch - operations

“Our last software, to sequence a route and put it back would take me almost half a day. This workflow is more efficient and it’s made my life a lot easier.”

Wendy W

Aug 26, 2024

Billing & CSR Specialist

"The Suspension Groups!!!! What an amazing tool! I freaking love you guys!"

Pete

Aug 16th, 2024

Owner Operator

I think this is one of the favorite, one of my favorite things that you've shown me because it just looks so simple. It's a really good design guys."

Hauler Hero | Waste Central

Aaron

May 12, 2022

Admin - Architecture

"Excellent experience"

Trainual

Fabian V.

Mar 2021

Customer - Client relationships

“Very easy to use and in some way “ergonomic”

Jenna R.

Customer - Director, communications

“Trainual is super easy to use, our team is so happy we have implemented this tool!”

Lori E.

Mar 1st, 2021

Admin

"This is extremely user friendly software. I LOVE IT!!"

Alex G.

Cuustomer - Director of Experience

“Totally CHANGED our onboarding and training game”

Cindhy S.

Nov 17th, 2020

"Training is now enjoyable thanks to Trainual!"

Sean H.

Aug 2020

Customer - Director, Operations

“Trainual is a priceless tool that allows you to grow your business!”

Andrew K.

2019

Customer Success team

“I just wanted to send the biggest possible thank tou for what you guys did with reporting. It has made my life so much easier and stress free..”

Integrate

Abby D.

Internal teams - Customer success

“..And also, just want to say a huge huge thank you for the new reporting facelift...we are super pumped about how fast it’s loading and how much better the UI is..It’s been a major game changer and all of the services team is thrilled!!!”